General terms and conditions of online sales

This is a comprehensive set of terms and conditions for Mahassen's website, outlining the rules and policies for users who wish to purchase beauty products and services online. Here's a summary of the key points:

1-Introduction :
The website offers a platform for users to buy various beauty products and book services online. All products and services are presented for commercial purposes and can be ordered with fast, secure delivery.

2-Application of Terms :
These terms apply to all products and services offered by Mahassen on their website, and any order implies full acceptance of these terms. They are accessible at any time on the website and take precedence over any other version.

3-User Accounts :
Users need to create an account with their personal information (name, address, email, etc.) and keep their login details secure. The company may suspend or terminate accounts if inaccurate or outdated information is provided.

4-Orders :
Customers can order products or book services, confirm their choices, and pay online. They will receive an email confirmation. Both individuals and business clients (B2B) follow specific steps for their purchases, with businesses having options for requesting quotes.

5-Pricing :
Prices are displayed in Tunisian dinars, inclusive of taxes but excluding delivery fees. Once an order is confirmed, the price is fixed, and changes in price afterward (either increase or decrease) will not affect the order.

6-Payment :
Payments can be made online via secure payment methods or in cash upon delivery. Security is prioritized with encrypted transactions to protect customer data.

7-Delivery :
Free delivery is offered for orders over 150 TND, while an 8 TND charge applies for smaller orders. Deliveries are typically made within 24 to 72 hours. Customers must inspect their products upon delivery and report any issues within 48 hours.

8-Product Availability :
Products are subject to availability, and customers will be informed if items are out of stock. Orders may be canceled or partially fulfilled depending on stock levels.

9-Security :
The website uses SSL encryption and other technologies to ensure secure transactions.

10-Force Majeure :
Neither party will be held responsible for delays or non-performance due to circumstances beyond their control (force majeure).

11-Intellectual Property :
All visual elements and products on the site are protected under intellectual property laws and remain the exclusive property of Mahassen or its suppliers.

12-Legal Disputes :
The terms are governed by Tunisian law, and the language of the contract is French.

This document provides clear guidelines for users, ensuring a secure and transparent shopping experience.