Home Delivery

At Mahassen, our priority is to ensure fast, reliable, and convenient delivery of your beauty products. Below are the details of our delivery service.

1. Delivery Zones 

Our home delivery service covers the entire Tunisian territory, ensuring access to our products regardless of whether you live in major cities or more remote areas.

2. Delivery Fees 

To make your shopping experience even better, www.mahassen.com.tn offers free delivery for orders exceeding 150 TND.

For orders below this amount, a delivery fee of 8 TND is applied.

We deliver our orders through the transport company Aramex.

For both Business to Business (B to B) transactions, delivery fees are covered by us.

This flat-rate pricing highlights our commitment to transparency and fairness, ensuring a balanced logistics experience for all our customers.

3. Delivery Methods and Times 

Delivery times vary depending on your location, ranging from 24 to 72 hours, but rest assured, we will do our best to dispatch your orders as quickly as possible.

Working days include Monday to Friday, excluding national holidays.

You can view specific details during the checkout process.

4. Order Tracking 

Stay informed at every step of the delivery process.

As soon as your order is dispatched, you will receive a tracking number that allows you to track your package in real time by logging into your account (user account link).

5. Product Compliance and Claims 

Upon receiving your products, you are required to check the condition of the packaging and the compliance of the delivered products.

In case of any issues such as damage, partial product loss (missing items compared to the MAHASSEN invoice), you must file a claim within 48 working hours after receiving the product. This should be communicated to Customer Service via the following email address: service-client@mahassen.com.tn, by phone at +216 29 214 538, on WhatsApp at +216 29 214 538, or via landline at +216 74 214 111.

If you report a missing product or delayed delivery, an investigation with the carrier will be initiated. If the missing product is discovered before the scheduled delivery date, it may be resent to the delivery address indicated on the order form.

If the missing order or product is not delivered after the scheduled date, for any reason other than force majeure, you must contact our customer service by email at service-client@mahassen.com.tn, by phone at +216 29 214 538, on WhatsApp at +216 29 214 538, or via landline at +216 74 214 111 to inform us of the delay and request a new delivery.

6. Returns and Exchanges 

As part of our return and exchange policy, we strive to ensure a satisfying customer experience.

If you are not completely satisfied with your purchase, please contact us within 24 hours of receiving your order.

Returns are accepted provided that the items have not been used, remain in their original packaging, intact and unopened, allowing them to be resold in new condition.

www.mahassen.com.tn reserves the right to refuse returns if these criteria are not strictly met.

All packages must be returned to the following address:

Address : Route Gremda km 9, Kassas Gremda taniour, 3000 Sfax
Google Maps link : https://maps.app.goo.gl/DJ9B11T9aizuiKPVA

If your return is approved, depending on your choice, either a voucher will be automatically generated in your account, or an exchange will be processed.

Please note that the voucher is only valid on www.mahassen.com.tn, and the return shipping costs are the responsibility of the customer (in case of exchange), except in cases of defective products or errors on our part.

7. Unreceived Orders 

If you have not received your order within the expected time frame, please contact us by email at service-client@mahassen.com.tn, by phone at +216 29 214 538, on WhatsApp at +216 29 214 538, or via landline at +216 74 214 111 so we can investigate and find a solution.

We are committed to delivering orders as quickly as possible, but unforeseen delays may occur.

If your order is lost in transit, we will arrange for a replacement.

We do our best to resolve delivery issues with diligence and transparency.

8. Customer Service 

If you have any questions or concerns regarding the delivery of your Mahassen products, our customer service is here to help.

Contact us by email at livraison@mahassen.com.tn, by phone at +216 29 214 538, on WhatsApp at +216 29 214 538, or via landline at +216 74 214 111, and we will be happy to assist you.